Shipping policy

At Airovie, we want every pet owner to enjoy a stress-free shopping experience. That’s why we offer free shipping on all orders worldwide.

Processing Time

• Orders are processed within 1–3 business days after payment is confirmed.

• You will receive a confirmation email with tracking details once your order ships.

Shipping Time

• We ship internationally with free standard delivery.

• Estimated delivery time is 5–12 business days depending on your location.

• Delivery times may vary due to customs clearance or carrier delays.

Order Tracking

• Once your order has been shipped, you’ll receive a tracking number by email.

• Tracking updates may take 2–5 business days to appear.

Delays

• While we aim to deliver within the estimated timeframe, unforeseen delays (customs checks, holidays, carrier issues) may occur.

• We’ll always do our best to support you in tracking your package.

Customs & Duties

• All orders ship free. However, international shipments may be subject to import taxes, duties, or fees charged by your country.

• These charges are the responsibility of the customer.

Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact us within 7 days of delivery, and we’ll work with you to resolve the issue.